Refund and Returns Policy
At wellbeup.com, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order, and we are here to help. Please read the following policy carefully to understand your rights and obligations regarding returns, cancellations, and refunds.
Order Cancellation Policy
- Cancellation Window: Orders placed on wellbeup.com can be canceled within 1 hour of purchase. If you wish to cancel your order, please contact our customer service team at info@wellbeup.com with your order details as soon as possible.
- After the 1-hour window, cancellations will no longer be possible as your order will have already been processed for shipment.
Return Policy
We do not offer returns or exchanges for products purchased from our website.
Refund Policy
- Refund Timeline: While we process refunds promptly, it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.
- Refund Status: If you have not received your refund after 5 business days, please contact us at info@wellbeup.com to verify the status of your refund.
Exchanges Policy
We do not offer product exchanges because of the type of the products.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at info@wellbeup.com immediately upon receipt. We will arrange for the product to be replaced or refunded at no additional cost to you.
Contact Us
If you have any questions or need further assistance with our returns and refund policy, feel free to reach out to our customer support team at info@wellbeup.com. We are here to assist you.
